Communicating with our office
Our call volume is typically very high, and as a result, often you will reach our voice mail system. Our voice mailboxes are checked regularly and calls are returned during business hours.
Please leave a complete message including your full legal name, date of birth, your physician, your reason for calling, and a contact number so we can return your call.
Since our physicians are busy with patients during the day, it may take some time to reply to your question.
Via the MyChart Patient Portal
Send secure messages to our office via MyChart.
You can email our office directly at firstname.lastname@example.org.
Your Medical Record
Secure and reliable access to our patients’ medical records is available through our on-line electronic medical records system.
The relationship between the doctor and patient is confidential and any information exchanged will be held in the strictest of confidence. Confidential medical information will be released only with the express consent and authorization of the patient.
Many HMO and POS plans require that you see your primary care physician prior to seeing a specialist; it is your responsibility to understand the rules regarding access to specialists for your specific plan. We are happy to work within these guidelines. Please be aware that electronic referrals need to be completed prior to your specialist appointment and may take up to 48 hours to complete.
To complete your request, we will need the following information:
- Patient’s name and date of birth
- Caller’s name and phone number
- Patient insurance and identification number
- Name of the specialist or facility
- Reason for visit and date of appointment
- FAX number
We will submit all the required information to the insurance company, but it is up to your insurance company to decide if the referral is approved.
If you need to reschedule or cancel an appointment, we require a minimum cancellation notice of 24 hours. Please remember that confirmation reminders from us are only a courtesy. Our failure to confirm your visit does not relieve you of your responsibility to cancel your appointment.
To cancel or reschedule, please call our office.
A $50 fee will be charged when a patient fails to provide us with at least 24 hours’ notice of cancellation, or is a “No Show” for a scheduled appointment.
Failure to Pay at Time of Service
All fees that are your responsibility are due at the time of your appointment. These include any co-payments, co-insurance, deductibles, or any other charges not covered by your insurance provider. Failure to pay at the time of your appointment will result in an additional $25 administrative services fee.
With MyChart, you can access your medical records, plus track and review current health issues, medications, allergies and immunizations. You can also receive preventative care reminders, browse health topics and even email your doctor directly — all from a single, online portal.